Covid Customer Updates

To our valued Kanata Honda Clientele,

A quick update to provide you with information regarding the coronavirus (COVID-19) outbreak and what we at Kanata Honda are doing in response.

ENSURING CUSTOMER SAFETY

As a valued Kanata Honda guest, your safety has always been, and remains, our number one priority. As part of our routine business practice, we plan for exceptional scenarios such as these as part of our overall Customer Satisfaction and Work, Health and Safety Policies.

FOLLOWING OFFICIAL BEST PRACTICES

From the onset of the coronavirus, we have been in vigilant in the development of COVID-19 mitigation best practices based on WHO (World Health Organization), and Federal, Provincial and Municipal guidelines. The Ontario Automobile Dealers Association (OADA) and Honda Canada, among others, have been involved in the planning and implementation of our coronavirus response. In addition to the daily maintenance and cleaning schedule of our dealership, we have introduced additional measures to increase the sanitization of our facilities and your vehicles for your peace of mind.

PREVENTATIVE SANITATION AND HYGENIC PRACTICES

We already disinfect and sanitize our facility and your vehicles using industry-approved products and have also introduced hospital-grade Spray to our dealership-wide cleaning processes. These new products are used to clean vehicle steering wheels, armrests, door handles and all technician touch points. They are also used to disinfect all public and staff dealership areas and surfaces. 

For our service customers, all incoming vehicles will have disposable protective covers on steering wheels, shifters, and seats. The seat covers are removed upon service completion, the others remain for your protection. 

SOCIAL DISTANCING + NON-ESSENTIAL STAFFING

On the social side, we have also replaced our usual welcoming and congratulatory practices (handshakes, hugs, high-fives) with more time-appropriate elbow bumps, bows and the newest show of respect and appreciation, the foot tap. For additional safety during any written transactions, we provide you with personal pens that only you touch and that you may keep as you wish.

We have reduced our staff to a core team to provide you with the essential services you require in a proactive effort to protect their safety and yours. All non-essential face to face meetings will be discontinued and employees who have travelled from infected areas will be asked to observe the 14-day self-isolation protocol outlined by the Canadian Government. High-risk employees including those who have recently travelled abroad have been offered flexible accommodations for their protection.

REMAINING VIGILANT

We recognize that the current COVID-19 situation is fluid, and our commitment at Kanata Honda is to provide yourself and our valued staff with the safest environment possible. 

I hope this gives you confidence in the actions we are taking on your behalf. We remain committed to providing you a safe environment and we look forward to continuing to serve you at Kanata Honda in the near future.

Erold Sarfeld
General Manager
Kanata Honda
613-591-3311 ext. 3011
esarfeld@kanatahonda.com